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If you are not happy with an order and wish to return an item, you have 14 days from receiving the order to let us know.
You then have a further 14 days to return the product directly to the seller.
You should process a return request HERE within 14 days of receiving your order.
The process:
Once a request has been submitted, you have 14 days to return your items to the vendor’s return shipping address.
Sellers return shipping policies do vary and you may be responsible for shipping charges. For more information, please check the returns label and sellers storefront under returns policy.
Returned products should be sent and received in their original packaging and in a re-sellable condition.
For customers returning goods to online vendors outside of the EU and/or needing to produce a customs declaration, goods must be marked as "Returned goods" with no commercial value indicated.
Please note that the following products are non-returnable:
Refund Process
bndle handles refund of payments to our customers on behalf of the sellers.
Once we have confirmation from the seller that returned orders have been received, inspected and validated for a refund, bndle will process a refund accordingly.
Please expect approximately 5-7 days for the refund to be visible in your account through your original payment method.
Exchanges
We are currently unable to process an online exchange. If you wish to exchange an item, you will need to return the original items via the above returns procedure and policy.
A new order will need to be placed to receive a replacement item through www.bndle.com
Faulty or Damaged Items
If for any reason your item is faulty or damaged, you should submit an online submission form HERE bndle will liaise with the seller on your behalf and we will endeavour to resolve this with a refund or replacement.