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If you are not happy with an order and wish to return an item, you have 14 days from receiving the order to let us know.

You then have a further 14 days to return the product directly to the seller.

You should process a return request HERE within 14 days of receiving your order.

The process:

  1. From bndle’s marketplace, go to Orders.
  2. Click the order that you want to refund.
  3. Click Return items.
  4. Enter the quantity of items in the order that are being returned.
  5. In the Return shipping options section, select one of the following options:
  6. Click Create return.
  7. Click create label

Once a request has been submitted, you have 14 days to return your items to the vendor’s return shipping address.

Sellers return shipping policies do vary and you may be responsible for shipping charges. For more information, please check the returns label and sellers storefront under returns policy.

Returned products should be sent and received in their original packaging and in a re-sellable condition.

For customers returning goods to online vendors outside of the EU and/or needing to produce a customs declaration, goods must be marked as "Returned goods" with no commercial value indicated.

Please note that the following products are non-returnable:

  • Perishable products / items such as food and drinks
  • Personal products sold with a hygiene seal where that seal has been broken
  • Made to order and personalised products / items.
  • Any item has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

Refund Process

bndle handles refund of payments to our customers on behalf of the sellers.

Once we have confirmation from the seller that returned orders have been received, inspected and validated for a refund, bndle will process a refund accordingly.

Please expect approximately 5-7 days for the refund to be visible in your account through your original payment method.


We are currently unable to process an online exchange. If you wish to exchange an item, you will need to return the original items via the above returns procedure and policy.

A new order will need to be placed to receive a replacement item through

Faulty or Damaged Items

If for any reason your item is faulty or damaged, you should submit an online submission form HERE bndle will liaise with the seller on your behalf and we will endeavour to resolve this with a refund or replacement.